The Urban Havens was born from a simple idea: that a stay should feel more personal than a booking, and more memorable than just a place to sleep.
Built on over 20 years of hospitality experience across Brazil, Portugal, and the United Kingdom, our foundation lies in managing and operating luxury hotel and high-end residential properties. That background shapes everything we do, from design decisions to service standards and guest care.
Today, we curate and manage boutique short-term rentals in Lisbon’s most iconic neighborhoods, including Alfama and Mouraria, the historic hills surrounding São Jorge Castle. Each space is thoughtfully designed, carefully maintained, and chosen for its character, comfort, and connection to the city.
At The Urban Havens, hospitality is hands-on and human. We believe exceptional stays are created through attention to detail, honest communication, and genuine care for both guests and the homes we manage. From smooth arrivals to curated local recommendations, every detail is designed to help guests experience Lisbon with ease and authenticity.
Beyond accommodation, The Urban Havens is evolving into a lifestyle hospitality brand, offering complementary services such as professional photography, tailored guest support, and locally curated experiences always with the same commitment to quality, trust, and comfort.
Mission
Our mission is to create thoughtfully curated urban stays that combine luxury-level standards, authentic local character, and genuine hospitality.
We aim to make every guest feel at home while experiencing the city like a local, comfortably, effortlessly, and with confidence.
Through attention to detail, human-led service, and deep hospitality expertise, we strive to elevate short-term stays into meaningful experiences that guests remember and return to.
Vision
To become a trusted boutique hospitality brand, known for elevating urban stays through thoughtful design, authentic local connections, and consistently exceptional service, in Lisbon and beyond.
